12595 S.W. 137th Avenue Suite 309 Miami, FL 33186
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Hover over the images to view the details on the services that we provide our customers in all aspects of various claims. If you are interested in a consultation, please contact our office.
Hurricane & Storm Destruction
Roof Damage - Storm, Wind & Hail
Claims Process
Residential and Commercial
1.Policy Holders should contact us immediately before or after a claim has been filed with the Insurance Company.
2.Citizens Claims Consultants will schedule an inspection to assess and evaluate the damages at the property. We completely analyze your policy provisions and conditions to determine your rights and responsibilities, including the obligations of the insurance company. We will attain all the correct measurements, photos and documents needed to prove your loss to the insurance company.
3.We prepare and file all the pertinent paperwork with the insurance company to ensure that you recover the maximum settlement you are entitled to as per your policy, including a fully detailed estimate on the cost for repairs and replacement of your damaged property.
4.Typically, within 72 hours of the loss, the insurance company will request an inspection at which time Citizens Claims Consultants will schedule an appointment at the insured's convenience.
5.Citizens Claims Consultants will negotiate and assure a Maximum Settlement on your claim with the Insurance Company. If we feel that the initial settlement the Insurance Company has sent is unfair, we will fight it! This is NOT the final payment. The initial check is as a partial payment for you to start your repairs. We will keep you informed on your claim status from Start to Finish so that you will always know what is going on. Your Public Adjuster will continue to pursue the highest possible amount you are entitled to through mediation or an appraisal process.
6.If you receive a denial letter, the claim process is not over. Often times the insurance company incorrectly denies an insurance claim. Citizens Claims Consultants will examine the facts, circumstances and reasons for the denial. We will work towards having the insurance company retract the denial and issue payment.
No recovery / No Fee
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